Terms of Service

Effective date: 8 July 2026 · Last updated: 8 July 2026

These Terms govern your use of the Lifeline POS cloud point-of-sale and inventory service provided by Lifeline Technology ("we", "us", "our"). By registering a shop, accessing, or using the Service, you ("you", "the Customer") agree to these Terms. If you do not agree, do not use the Service.

Contents: 1. The Service · 2. Accounts & registration · 3. Subscriptions, fees & suspension · 4. Your data · 5. Acceptable use · 6. Availability & support · 7. Intellectual property · 8. Warranties · 9. Liability · 10. Term & termination · 11. Changes · 12. Governing law · 13. Contact

1.The Service

Lifeline POS is a multi-tenant, subscription-based software service for retail sales, billing, inventory, and related business management. Each shop is provisioned on its own subdomain with a separate database. The Service may include an optional offline Windows point-of-sale application that synchronises data to your cloud shop. We may add, modify, or remove features over time.

2.Accounts & registration

Shop registrations are reviewed and must be approved by us before a shop goes live. We may decline or revoke any registration at our discretion.
You must provide accurate, current, and complete information (including business name, contact details, and tax identifiers where applicable) and keep it up to date.
You are responsible for safeguarding your login credentials and for all activity under your account. Notify us immediately of any unauthorised use.
You must be authorised to act for the business you register and be of legal age to enter a contract.

3.Subscriptions, fees & suspension

The Service is provided on a subscription basis under the plan assigned to your shop. Fees, currency, and billing period are shown on your invoices.
Invoices are payable by the due date. Each invoice allows a grace period after the start of the billing period; an invoice unpaid past that grace period is overdue.
We may suspend access to a shop with an overdue invoice or an expired licence. Access is restored once outstanding amounts are paid. Suspension does not by itself delete your data.
Unless stated otherwise, fees are non-refundable. Taxes and bank charges, where applicable, are your responsibility.
We may change plans and pricing on reasonable notice; changes apply to subsequent billing periods.

4.Your data

"Customer Data" means the data you and your staff enter into or generate through the Service — including items, sales, purchases, customers, suppliers, and business records. As between you and us, you own your Customer Data. You grant us the limited right to host, process, back up, and transmit it solely to provide and support the Service.

You are responsible for the lawfulness of the data you collect (including data about your own customers) and for obtaining any consents required under applicable law. Our handling of personal data is described in our Privacy Policy.

5.Acceptable use

You agree not to:

use the Service for any unlawful, fraudulent, or infringing purpose;
attempt to access another tenant's data, or probe, scan, or breach security or authentication;
overload, disrupt, or reverse-engineer the Service, or circumvent usage or access limits;
upload malware, or content you have no right to upload;
resell or provide the Service to third parties except as expressly permitted.

6.Availability & support

We aim to keep the Service available and to take regular backups, but we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable for maintenance, updates, or events beyond our control. Support is provided through the channels stated in section 13 or in your plan.

7.Intellectual property

The Service, including its software, design, and trademarks, is owned by Lifeline Technology and its licensors and is protected by law. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. No other rights are granted.

8.Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law. You are responsible for verifying that the Service meets your requirements, including tax and regulatory needs.

9.Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential loss, or for loss of profits, revenue, goodwill, or data. Our total aggregate liability arising out of or relating to the Service is limited to the fees you paid for the Service in the three (3) months preceding the event giving rise to the claim.

10.Term & termination

These Terms apply for as long as you use the Service.
You may stop using the Service and request closure of your shop at any time.
We may suspend or terminate your access for breach of these Terms, non-payment, or where required by law.
On termination, your right to use the Service ends. We may delete Customer Data after a reasonable period, as described in the Privacy Policy. You are responsible for exporting any data you wish to keep before termination.

11.Changes to these Terms

We may update these Terms from time to time. The "Last updated" date above reflects the latest version. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

12.Governing law

These Terms are governed by the laws of the Kingdom of Bhutan, and the courts of Bhutan have jurisdiction over any dispute, without regard to conflict-of-laws rules.

13.Contact

Lifeline Technology, Bhutan
Email: support@lifelinepos.com